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FAQ

Installation, consumables, battery and after-sales — all in one place

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Product

What is the difference between C1 and R1?

Both share the same foam system, dimensions and mounting. The difference is power and activation: C1 has a built-in 18650 3000mAh battery lasting about 45 days per charge; R1 runs on a 5V/2A adapter and adds an RF remote.

Is the R1 remote infrared or RF?

It is RF (radio frequency). You do not need to aim it — it works through walls, so you can press it at the door and the foam is ready when you arrive.

Does the foam liquid have a scent? Is it harsh?

The formula is mild and neutral with a light scent. Fragrance and ingredients can be customized for OEM orders.

Can it be used with a smart toilet?

Yes. The unit mounts independently and does not modify the toilet. It only taps into the inlet valve and does not interfere with a smart toilet seat.

Installation

Do I need to drill?

No. It mounts with a heavy-duty adhesive pad — no damage to the wall, renter-friendly, and removable when you move.

Must it be connected to a water line?

The tank auto-refills when connected to the toilet inlet valve. Without that connection you can also fill it manually.

It is 75mm thick — will it get in the way?

At only 75mm deep it sits flush against the wall and takes no usable space.

Do I need a professional to install it?

No. Three steps take about 3 minutes: mount, connect water, add foam liquid. A manual and install video are included.

Consumables & Power

How long does one bottle of foam liquid last?

A 150ml bottle gives about 180 cycles — roughly 45 to 60 days at 3 to 4 uses a day.

How long does C1 take to charge?

It charges on DC 5V and typically reaches full in a few hours, then runs about 45 days.

Can R1 work during a power cut?

No. R1 has no internal battery and needs mains power. If outages are frequent, choose C1.

Where do I buy refills?

From our website and official stores. Bulk orders and custom formulas are also available.

After-Sales

How long is the warranty?

12 months on the unit, with free repair or replacement for non-human damage.

Can I replace a lost remote?

Yes. R1 remotes are paired at the factory and a replacement can be re-paired with the unit.

Do you accept returns?

Yes — 7-day no-questions returns if the item is resalable. See Shipping & Returns for details.

How are overseas orders shipped?

We ship internationally and support cross-border e-commerce, with market-specific certification on request. Timing and freight are confirmed at quotation.

Let's Work Together

Need a custom plan or bulk quotation?

OEM / ODM supported · Bulk discounts · Worldwide delivery

Tel: +8613016624321 Email: 001@toiletsplash.com